Refund Policy
Refund Policy
WanderLid products are handmade and designed for recreational and personal use. While we strive to ensure durability and quality, WanderLid is not responsible for any injuries, accidents, or damages that may result from the use or misuse of our products. Pet leashes and accessories should always be used under supervision, and it is the owner’s responsibility to ensure they are suitable for their specific pet.
By purchasing and using our products, you agree to assume full responsibility for their use and release WanderLid and its affiliates from any and all liability.
At WanderLid, we take pride in crafting handmade adventure-ready products and want you to be fully satisfied with your purchase. Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relationship between WanderLid and our customers regarding how and if refunds are provided.
Online businesses selling products are sometimes required depending on local laws and regulations to clearly present their return and refund policies. In some jurisdictions, this is necessary to comply with consumer protection laws. This policy is also intended to help protect both WanderLid and our customers by setting clear expectations and reducing the potential for misunderstandings or legal claims.
We want you to love your WanderLid gear! If you’re not fully satisfied with your purchase, we offer returns and exchanges under the following conditions:
-
Returns must be requested within 14 days of receiving your order.
-
Items must be unused, unworn, and in original condition.
-
Custom orders are final sale and not eligible for return or exchange.
-
Buyers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
-
Refunds will be issued to the original payment method once the returned item is received and inspected.
To request a return or report an issue, please contact us at sales@wanderlid.com with your order number, details of the issue, and photos if applicable.
WanderLid reserves the right to refuse a return or refund if the returned item does not meet the conditions outlined above.
Effective August 5, 2025